F.A.Q/Policy

ALL SALES ARE FINAL.
Due to the nature of cosmetic products, no refunds, no returns, and no exchanges are accepted under any circumstances. This policy is strictly enforced.

Hygiene & Safety

For health and safety reasons, once a cosmetic product has been opened, used, or tampered with, it cannot be resold. Therefore, we cannot accept returns or exchanges.

Order Accuracy

Please double-check your order details (items, shades, quantities, and shipping address) before completing checkout. We are not responsible for errors made during checkout.

Damaged or Incorrect Items

If you receive an item that is damaged during transit or incorrect, you must contact us within 48 hours of delivery with:
    •    Clear photos of the item
    •    Photos of the original packaging
    •    Your order number

Failure to contact us within this timeframe will result in no resolution.

Approved cases may be eligible for a replacement only, no refunds.

Shipping Responsibility

Once your order has been shipped and marked as delivered, Glossy Collection is not responsible for lost, stolen, or delayed packages. Please contact the shipping carrier directly for assistance.

Allergies & Sensitivities

Ingredients are listed to the best of our ability. Glossy Collection is not responsible for allergic reactions or sensitivities. Perform a patch test before full use. By purchasing, you acknowledge and accept this risk.

Chargebacks & Fraud

Unauthorized chargebacks or fraudulent claims will result in:
    •    Immediate order cancellation
    •    Permanent ban from future purchases
    •    Evidence submitted to your financial institution

Policy Agreement

By completing your purchase, you acknowledge that you have read, understood, and agreed to this policy in full.